You’ve heard about the Industrial Internet of Things (IIoT) and how it’s changing the maintenance profession.
But what are real maintenance managers doing with the IIoT?
One MPulse customer is using the combination of the IIoT and MPulse CMMS software to give themselves a competitive edge by automating data collection and analysis.
Incorporating principles of the IIoT gave this leading satellite services provider's maintenance team access to real-time data that offers insights into their assets, how they’re working, and what they’re really costing the organization.
Automated Work Order Generation
The plan was simple. With two facilities that recondition satellite receivers, the company needed a way to streamline the process of testing and repairing satellite receivers that arrive daily from across the country.
While the testing process was already automated, the company wanted to take automation to the next level, helping the maintenance crew respond faster. “When there’s a problem, we want to know immediately,” explained the company’s business operations manager.
Maintenance managers worked with MPulse to create a process, which they call Auto-Gen, where test results are automatically sent to MPulse via the company’s internal network.
Based on conditions set by the maintenance team, MPulse analyzes the data. When a receiver fails a test three times out of five, MPulse automatically generates a work order for its repair.
Quantity and speed were important. “There are so many of these assets, there’s no way a person could efficiently create tickets for them all.” Not to mention, accuracy was vital. “If your data is wrong, it’s of no use to you. With MPulse, we have very accurate numbers.”
Data-Driven Maintenance Management
The benefits were immediate. After it launched, the new automated system generated 100 more work orders per shift. In 2015, the two facilities processed 115,000 work orders. In 2016, they processed 130,000.
“We take the human element out and just pass it off to a ticket,” he explained.
The company uses IIoT data to track labor hours and document who is meeting the company’s performance benchmarks. Maintenance managers also use MPulse to determine response times—another important gauge of productivity.
“These are numbers we didn’t know before,” he said. “We expect a 10-minute response time, and the repairs should take about 30 minutes per work order. If someone’s not making those numbers, we can dig deeper to see if they need more training or support.”
And that’s the secret. The true power of the IIoT isn’t actually in the sensors and devices themselves. It’s the software that stores and processes data that makes the difference.