Back to CMMS Basics, Part 3: Why Shouldn’t I Use ERP Software?

19th October 2017

Last time we talked about some maintenance software acronyms. But there's another type of software you might hear about too—enterprise resource planning (ERP) software.

If your organization uses ERP software, some stakeholders may tell you it can handle your maintenance needs too.

ERP software is a system of integrated applications to manage and automate many functions related to accounting, human resources, sales, planning, and inventory. But it often performs poorly as a tool for managing other functions—like maintenance.

Let’s talk about why ERP isn’t your best option for a maintenance management program.

System of Record vs. System of Engagement

ERP systems rarely served the needs of any business function except for accounting. That’s because ERP software is a System of Record. In contrast, CMMS/EAM software is a System of Engagement.

In a nutshell…

  • System of Record is the primary system or data repository of an organization. Examples include SAP, JD Edwards, Oracle, Microsoft Dynamics ERP, etc.
  • System of Engagement is the system that is used to collect data. It’s software that people interface with directly in the form of a task-specific, usable tool for capturing data. That’s what CMMS software does.

Many organizations discover that their System of Record doesn’t provide easy-to-use tools to get all jobs done—like maintenance management—without excessive system overhead, user antagonism, time, and cost.

That’s a big problem for the maintenance department, where the tools you use directly affect your efficiency and productivity. When you aren’t using the right tool, it takes longer to do the job—and sometimes it’s even impossible.

The Solution

There’s an easy solution—these systems can work together

You may have heard the term “systems integration,” which is shorthand for connecting different software applications so they can easily share information. Advanced CMMS software is designed to connect with other available data sources.

That’s a win-win solution.

More and more companies are realizing that the right System of Engagement (like MPulse) provides the best way to sync data with the System of Record—with the added bonuses of better user tools as well as cheaper and significantly easier implementation.

Many of our MPulse customers have a corporate System of Record in place, and the maintenance team uses MPulse as their System of Engagement. With systems integration, the executive team gets the data they want, and the maintenance department uses the best tool for their jobs. Everyone’s happy.

Next time, we’ll outline the features you’ll need—plus, others that will be handy later as those needs grow and change.

In this meantime, contact us with questions. We’re here to help.

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