Who Does Your Maintenance Team Call When Things Go Wrong?


The maintenance team gets the first call when things don’t go according to plan. From broken equipment to leaking faucets and from chemical spills to emergency shutdowns, your techs are the first responders when someone needs help.

But who do they call when they need help?

Today’s maintenance professionals handle a wide range of tasks, and they sometimes find themselves in need of other like-minded professionals to solve a problem. Knowing who to call when the need arises is a crucial component of maintenance.

Your vendors are a great resource—and often might be the only resource. Whether it’s an HVAC system under warranty or a specific part for production equipment, your maintenance team relies on your vendors to get the job done.

Having that information at your fingertips can save your team time when it’s in short supply—particularly when you’re in crisis mode.

“We used to spend a lot of time searching through files or the Rolodex,” explained Graham, a facility manager for a public school district. “Now everything we need is right there in our MPulse Software, Inc, so we can find what we need ASAP.”

Like most of our customers, Graham uses his CMMS software to store crucial information that can be easily retrieved either for daily business or for those rare cases when his team needs help in an emergency. This information includes…

  • Contact information, including after-hours information
  • Rates
  • Personnel information
  • Service level agreements
  • Warranty information

“While that sounds simple, it helps to have everything in one place,” Graham said. “And it reduces the risk of storing important information in someone’s brain. We all need access to vendor information, especially when that one person cannot be reached.”

When Graham gets the phone call about broken equipment, his techs have everything right there on the work order. Vendor information, warranty details, checklists, resources like repair and preventative maintenance manuals, asset history, and safety procedures are at their fingertips.

“Maybe we save five minutes here or ten minutes there,” Graham continued. “But when you crunch the numbers, that time adds up fast.”

And that’s valuable time when things go really wrong… and the maintenance team is responding to an emergency. Documented information about what to do and who to call can make a big difference when every minute counts.

Often new CMMS users focus on the big time savings, but little ones add up fast.

How could your organization benefit from time-saving features like vendor management? Leave a comment or contact me.