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How MPulse Resources Benefit the Implementation Process |
When it comes to maintenance management, buying the software is the easy part — implementation is often the challenge. It takes work, planning, and a dedication of time and resources. Implementation success is influenced by a variety of factors including individual buy-in and an understanding and commitment to organizational goals.
The initial momentum that drives the purchase of any CMMS covers a broad spectrum of areas including the need for big picture reporting, audit requirements, daily work/asset management, and the ability to make sound business decisions based on facts. However, when it comes down to the details for implementation: collecting and entering asset data, defining drop down lists, setting preferences, creating access accounts, PMs, etc., that is often where the momentum wanes. It can feel like a daunting task, but MPulse has resources to help. It is never too late to get started. Understanding where you are in your implementation process will help determine how best to move forward.
MPulse implementations can generally be defined by one of the following three categories:
- Fully Implemented
- Collecting all maintenance data in MPulse
- Corrective work
- PM work
- Emergency work
- Project management
- Oh-by-the-way maintenance activities
- Managing the entire work process with MPulse work order system
- Managing Maintenance Repair and Operations (MRO) inventory and purchasing in MPulse
- Producing and distributing historical reports to multiple levels of management
- Using reports and maintenance information to plan for future activities and events
- Using "data-driven" decision making
- Partially Implemented
- Collecting partial amounts of maintenance data
- Managing partial amounts of work process in MPulse
- Implemented one or two of the three main functions
- Work request to work order process
- PM scheduling, tracking, and reporting
- Spare parts inventory control
- Looking at, but not distributing, historical reports
- Never Implemented
- Purchased software, got stopped by one or more of the following issues:
- IT issues
- Data collection
- Process management issues
- Lack of buy-in by stakeholders
- No upper management support
- Inadequate training
- Had a change of key personnel
- Had a change of corporate direction or ownership
The following grid identifies the features, services, and concepts best suited to provide the most benefit for your implementation level.*
| Feature/Service/Concept |
Fully Implemented |
Partially Implemented |
Never Implemented |
| Defining User Groups — Create Groups that limit or eliminate access to specific menus, sub-menus and sub-menu tabs based on what the users' responsibilities are within MPulse. This makes both the desktop application and InfoNet screens more user friendly. |
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X |
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Security Setup
— Field level security allows you to simplify screens even further by controlling access and input requirements down to the individual field on any screen. This not only streamlines the application from the users' perspective, but also helps to improve your data integrity by controlling how and what information you collect. |
X |
X |
X |
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Custom Reports
— Present your maintenance data exactly the way you want to see it. From logos to layout to data analysis, custom reports allow you to fast-track specific reports that communicate your maintenance data effectively. You can create your own or have MPulse create them for you. |
X |
X |
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Localization
— Rename specific field labels in MPulse to fit your work environment.t |
|
X |
X |
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Custom Development
— Our engineering group works directly with your organization to define features, functionality, screens, etc., to meet you organization's exact needs. |
X |
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Account Manager Program
— Your Account Manager is your direct point of contact through the critical first 6 months of your implementation. The Account Manager pro-actively monitors your progress: helping refine your implementation plan, reviewing status, discussing options, sharing available tools, and recommending changes if necessary. |
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X |
X |
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MPulse Web Seminars
— Web seminars are conducted about every other month and cover a variety of topics from advanced reporting to choosing the right implementation approach to turning data into information. These seminars focus on concepts and help users focus on the "why" and not just the "how" of maintenance management. |
X |
X |
X |
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WorkSmart Implementation Assistance — Implementation Consulting Service |
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X |
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Training Center — Choose from 3 locations or have a training center delivered to your location. |
X
(For New Employees) |
X
(For Refresher) |
X |
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Custom Training |
|
X |
X |
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Assured Implementation Program — Comprehensive implementation consulting, planning, and training. |
|
X |
X |
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Community Portal — Customer communications platform for gaining or sharing information with others in the maintenance industry, as well as MPulse employees. |
X |
X |
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Support Portal — 24/7 searchable knowledge and video library, support ticket submittal and subsequent status, as well as instant downloads of latest product revisions. |
X |
X |
X |
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Data Import |
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X |
X |
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SMA Program — Subscription support and update program. |
X |
X |
X |
* "X" marks the level where service/concept is most beneficial
If you feel you are not getting all you should from your MPulse implementation, it is never too late to make improvements. Start by taking advantage of the resources already available under your SMA Program including the Support Portal, training videos, support staff, and your Account Manager. You may also want to consider consulting, customization, or one of our training services. We can help you get fully implemented and ensure that you are managing your maintenance and your maintenance is not managing you.
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