MPulse Support Services

• Current Version Support
  Search our knowledge base, review frequently asked questions (FAQ), download updates and utilites, or submit a 'Trouble Ticket'. Active Software Maintenance Agreement (SMA) required.

• Older Version Support
  Information on technical support options for customers without a valid Software Maintenance Agreement, or with older version software.

• SMA Program
  
  For an annual fee, this program not only provides updates to current version software, but also includes ongoing toll-free access to our support staff during business hours and access to the technical support area of our website.
  The Tech Support area of the website is reserved for registered users with an active SMA Program. It includes solutions for the most frequently asked questions, tips & tricks, a suggestion box, a searchable support database, e-mail access to our application engineers, and much more.
  Customers with an expired SMA Program may be eligible to reinstate this program under SMA Reinstatement Pricing. Contact the Customer Care Dept at 800-944-1796 x 1477 for details.
   
  
  
  
  To initiate your Tech Support session, click [Join Session], run the small application, and enter the session ID provided by your Support representative.