CMMS Software Products

InfoNet Request & Tracking System

• Click the Maintenance Request Records button from the Main Menu of InfoNet. The Maintenance Request page appears. Many of the fields will be populated when you first log in (except the first time you log into InfoNet) as InfoNet remembers what values you entered the last time you were in the system. 
• Enter the required information for your request. Following is an explanation for each of the fields: 
• Description: This space should be used to specify the work you are requesting or the problem you are encountering. You are limited to 50 characters for the short description. 
• Requester: is your name, or the person who is making the request. Your name will be automatically input in this field as your log in information is read. You can change the name of the requester if you filling out a request for someone else. 
• Numbers: This is a text field and you input either a room number, phone number, extension number or machine number depending on how you are using InfoNet. Once you fill out your first request you name will remembered for future request as MPulse sets a cookie on your system with this information. 
• Location, Department, Cost Center, and System. These fields are Global fields in MPulse and are filter fields for reports. The choices on the drop down list are controlled in the desktop application MPulse or WorkFlow. These fields will filter the asset selection choices you have. For example, if you are submitting a request for piece of equipment in the Warehouse, As soon as you chose location Warehouse the equipment list will be filtered to only those pieces of equipment the Location of Warehouse. 
• Requester Email: This is the email of the requester. This email address will auto-fill from your Active Directory if you are using Active Directory. This email address will be used to direct any Replies sent by the maintenance planner to the requester. 
• Asset Type: MPulse has five types of assets; Equipment, Vehicles, Buildings, Rooms and Grounds. You must first tell MPulse the type of asset before you can select the specific asset. 
• Asset: this the specific asset. This list will be filtered by any pre-selections of the global fields of Location, Department, Cost Center, and/or Systems. 
• Work Order Type: Chose from the list of Work Order Types on the drop down. This list is managed in MPulse. 
• Date: The date is automatically filled from the system clock, along with the time.
• Failure Code and Fault Codes: Select from the drop down list as provided. 
• Custom Fields 1 - 4: Enter requested information or select from the drop down list provided. 
• Category: Chose one of the categories listed. Use the following guidelines for the categories:
• Normal - the operation is on-going but a failure is imminent if the issue on this request is not resolved. 
• Urgent - the operation is shut down. 
• Project - the operation is on-going but completion of the requested work would enhance or improve the operation. 
• Explanation: In the text area at the bottom of the screen you can add details and comments about the problem or request you described in the Short Description. You can also indicate where pictures or drawings are located if necessary. 
• Once you have filled out all the information click on Submit.

• Pending - The request has not yet been addressed or converted to a Work Order. 
• Open - The request has been received and converted to a Work Order. The planned completion date is listed in the grid under the Due column.
• Hold - The request has been received, but is on hold for some reason which is displayed in the column next to the Status column.
• Cancelled - The request was received and converted to a Work Order, but the Work Order was cancelled. The reason for cancellation is displayed in the column next to the Status.
• Completed - The request was received and converted to a Work Order, and the work was completed.
• Closed - The work order, after being completed was Closed and sent to Work History.
• Waiting for Reply - the requester was sent a message by the maintenance planner seeking further information about the request and no activities will be forthcoming until the requester replies to the information request.
  

• Click the Request Tracking button on the InfoNet Main Menu. 
• The Request Tracking page automatically comes up waiting for you to apply whatever filters you need to fulfill your request. The first time you come into Request Tracking all the fields will be blank and you will be able to see the list of all the Maintenance Requests that have been submitted.
  • You can set up your filters like you want them and then click on the Save Defaults (floppy disk icon in the upper right portion of the screen). This will save your defaults so the next time in you will be pre-filtered. This is handy if you are responsible for one location. Set your defaults to be for your location. Then when you come in you will have only your location's request on the screen.
• As you change your filters your grid updates automatically. If you type something in a text field (e.g. Description) you must hit Enter on your computer key board or click into another field to cause InfoNet to filter for that value. 
  • You can use the asterisk (*) wild card on your searches. For example if you wanted to find all the requests that had to do with lighting you could type in the Description filter field *light*. This would return a list of any Maintenance Request that had the work light in any part of the request.
• Filters are cumulative. This means you can filter a filtered list down further. For example, if you look up all the requests since the first of the year by choosing the first date in the year in the Beginning Date you can further filter this sub set by looking at Work Order type and matching up what type of work you want to see on the list.
• Once you have your list filtered like you wanted you can push Reset to remove all filters and get the entire list back.
• You can see more specific information about a request by clicking on the Kangaroo at the end of the line under Details.
• The list is updated every 60 seconds. So if you leave the Request Tracking page on the values will be updated every minute. You may even see it cycle.
• If your user account is in a Group that has access to read and/or write work orders you can double click on the work order ID# (next to the kangaroo) to jump to Work Order Explorer.
  

You can organize the grid accordingly:

• Sort Order - Left mouse click on the column heading to sort (alphabetize) the list in ascending order. Left mouse click on the field label again and the column is alphabetized in descending order. The order will toggle back and forth. You will see a small triangle on the column heading indicating ascending (pointed up) or descending (pointed down) order. 
• You can print out the grid in one of three ways: 
  • Plain Text - this displays the information in the grid in a plain text format in a window. To print this out put to a printer chose Print from the file menu when the Plain Text view is displayed.
    o Screen Format - This displays the list in the same format as is on the screen. Once you are in the screen format you can re-arrange the columns before you print the pages or save the file as an html file. 
  • Export to Excel file - This option will create an Microsoft® Excel file directly from InfoNet.