“With our MPulse PM system we were able to reduce downtime and maintenance costs even though our equipment is aging."

Maintenance Team Lead, Rexam PLC

"MPulse has been with us every step of the way as our business expanded. Consistently outstanding service."

Facilities Coordinator, Chicos FAS, Inc. Distribution Center

"With our MPulse PM system we were able to reduce downtime and maintenance costs even though our equipment is aging."

Total Productive Maintenance Team Lead, Rexam PLC

 "The MPulse technical support team is easy to get ahold of, they return my calls promptly, and they've helped me immensely."

CMMS Administrator, Village on the Isle

 "Thanks to the MPulse staff for patiently working with our IT techs and troubleshooting the issues. Everyone at MPulse did an outstanding job."

Maintenance Dept. Superintendent, Weyerhaeuser Hardwoods

"This program has been a money saver for this organization."

Public Works and Operations Manager, Port of Port Angeles, WA

"Why can't all companies provide service like this?"

Plant Engineer, AFC Cable Systems

"In my career as an IT professional, I have never worked with a better software support team."

Network Administrator, Vanderhorst Brothers, Inc.

 "We were able to satisfy our Lean Manufacturing auditors and score well using MPulse."

Total Productive Maintenance Team Lead, Rexam PLC

 "The inspectors and auditors loved the color reports. I never knew how much impact it could have."

Total Productive Maintenance Team Lead, Rexam PLC

 "The tech support is the best I've ever worked with."

Maintenance Coordinator, Phelps County Regional Medical Center

"Before I had MPulse reporting, it took me almost 4 days to get the reports my boss needs. Now I produce the reports in 2 hours."

Administrator, Sutter Medical Center of Santa Rosa

"As a result of using MPulse, we have had less breakdowns and repairs."

Public Works and Operations Manager, Port of Port Angeles, WA

 "As a result of using MPulse, we have had less breakdowns and repairs."

Public Works and Operations Manager, Port of Port Angeles, WA

"This program is very easy to use and takes about an hour each week to generate next week's work orders."

Public Works and Operations Manager, Port of Port Angeles, WA

"I can find anything I need in a few clicks."

Maintenance Coordinator, Caster Properties, Inc.

"I love the recurring work orders. Huge time saver!"

Maintenance Coordinator, Caster Properties, Inc.

"MPulse is 10/10, if we had to put a number on it."

Lodging Director, Roche Harbor Resort

"The best tool in my box."

Maintenance Manager, Techni-Tool

"Employees love it because they can follow up on previously submitted work orders."

Maintenance/Purchasing Administrator, Shaw Conference Center

"I give this program at least a 9.5 out of 10."

Maintenance/Purchasing Administrator, Shaw Conference Center

Home › FAQs

FAQs

Yes, MPulse is an extremely flexible system. From simple customization (like interface colors, corporate logos, or unique asset names and properties) to unlimited custom tabs and fields, users can configure the software precisely to fit their requirements. Need custom features implemented? MPulse's development team can build anything you might need.

Basic MPulse software packages include 1-10 concurrent users. Additional user licenses can be purchased at any time. Our "concurrent user" licensing model has significant advantages over "named user" licensing. With concurrent user licensing, you may have as many users as you like, but only a specified number can be logged in at one time. With named user licensing, you must purchase a license for each unique username/password combination, or "login."

Yes, our onsite kickoff training programs include data migration sufficient for most customers' organizations’needs. For very large implementations, additional data migration services are available at competitive hourly rates.

MPulse users consistently tell us our support is the best in the industry. Our internal team provides support from our Eugene, OR, headquarters during business hours every business day. We offer both phone and email support and typical response times are less than 15 min. Average resolution time is less than 1 hour.

Most customers opt for our 3-day onsite kickoff training. We also provide similar training at our regional training centers, located in Eugene, OR, and Detroit, MI. Online, instructor-led training and our expanding catalog of recorded video training sessions are also available.

Yes, MPulse is built on standard Microsoft technologies and easily integrates with existing applications and databases.

Whether you choose a hosted option or decide to install locally, your data is always yours and can be accessed at any time.

Properly implemented CMMS implementations typically return 3 to 5 times the initial investment in less than three years. Gross savings on maintenance expenditures typically range from 10% to 40%.

A Computerized Maintenance Management System (CMMS) is a software application that helps an organization manage the maintenance of equipment and facilities. Key functions include:

-Entering and receiving service requests

-Issuing and tracking work orders

-Scheduling and tracking preventive maintenance

-Inventory management

-Asset management

In addition to tracking and controlling maintenance activities, a good CMMS generally provides managers with actionable business intelligence for controlling costs, extending asset life, and generating operational efficiencies.

Yes, MPulse is fully supported on all Smartphones running current versions of Firefox Mobile or Internet Explorer Mobile. Most MPulse features also work on mobile devices that run the Safari browser, such as iPhone and iPad, though these platforms are not yet fully supported.

Yes, a barcode scanner can be used to input data into any data field in MPulse.  Also, MPulse Inventory Clerk with Barcode Scanning is a full-featured hardware and software barcode scanning solution that functions like a shopping cart application.

No, MPulse runs in the Microsoft Internet Explorer or MozillaFirefox browsers already installed on your computer. No specialized client software is required.

MPulse can be locally installed at your location or professionally hosted at no charge on MPulse's professionally maintained servers, managed by hosting industry leader NeoSpire™.

Any organization with a maintenance team of any size. Our customers range from single-location elementary schools to large, multi-national corporations. MPulse is infinitely scalable to meet the needs of any size organization in any industry.